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December 5, 2020

Putting Realtek Audio Console to Work

For months now, I’d been reading about a new Windows Store app called the Realtek Audio Console. The earliest mention I can find online is in April, 2018, when it shows up in Dell’s Driver pages as an exe file. I’ve seen some discussion of this on TenForums on and off for months, and read about a beta version in May. But only recently has one been able to visit the Microsoft Store and get a response when searching for this item. When I found myself able to grab it earlier this week, I glommed onto it. Just now, I had trouble getting to it in the Store but was able to use the afore-linked Dell download to get to the page.

Putting Realtek Audio Console to Work.Storehome

Finding this UWP program can be tricky, but here’s proof positive that it’s there for the downloading. It’s also free.

A Few Hurdles Before Putting Realtek Audio Console to Work

Once I found the UWP app and got it to my PC, I wasn’t immediately able to get it to install. And once I got it installed, I couldn’t get it working right away, either. There are some complications that must be resolved beforehand.

Problem 1: Realtek Audio Console Won’t Install

Turns out there are two kinds of Realtek audio drivers. First and most common there are Realtek HD Audio Drivers, which can show up as generic “High Definition Audio Device” or as “Realtek High Definition Audio” in Device Manager. Unless you see “Realtek(R) Audio” in Device Manager, in fact, you’ve most likely got the HD Audio Drivers installed. They don’t work with the Realtek Audio Console, so they must be uninstalled and a good set of compatible drivers installed in their place. These compatible drivers are called UAD, short for Universal Audio Drivers, and they’re the second, less common kind of Realtek audio drivers. Fortunately, the Realtek installer removes the old drivers before it installs the new ones — WARNING! Requires two reboots to complete — so I provide a link to a known, good working set at the excellent French driver repository Station-Drivers.com.

Solution 1: Install the Realtek HD Audio UAD Drivers

Follow the preceding link, and click the Download button on that page to download the drivers. Run the installer and wait through the lengthy process as it removes the old drivers, reboots, installs the new drivers, and reboots again. Normally, I don’t bother with this time-wasting procedure but this time we need to flush all evidence of the old drivers before installing the new ones. Why not let the installer do what it was built to do, for once? It works! You will have to navigate into the directory where you unpack the driver files and run Setup.exe, though.

Problem 2: Realtek Audio Console Says “RPC can’t connect”

On one of my PCs after I was able to install the Realtek Audio Console, when I tried to launch it the program never ran. Instead I got the spinning balls and a message that read “RPC can’t connect.” Further research indicated that the program wasn’t able to communicate with certain key system services using Remote Procedure Call (RPC) technology. But the Console can’t work without the proper (UAD) drivers in place, it seems, so that problem should take care of itself once the right drivers are in place.

Solution 2: Takes Care of Itself

After another reboot following the successful install of the UAD drivers, however, I got a post-bootup pop-up from the Notification Center saying “Realtek Audio Console installed.” And then, of course, the Realtek Audio Console (RAC) launched properly from the Start menu (type “real” into the Cortana search box and it should come right up).

Putting Realtek Audio Console to Work.console

I’ve not yet mastered all the ins and outs that this console offers, but it has already audibly boosted my audio quality.

I’m a bit of a device enthusiast, especially for audio stuff. It may go back to my first job after college when I worked in a US Government recording studio, transcribing captured German audio recordings from antique media (rubber records, anyone?) onto tape. I’m always glad to get more tools to help me work with sound on my PC, and this one seems like a pretty good one. It’s certainly more capable than the audio controls that the High Definition Audio drivers of all flavors support. I’ve done some sound shaping on my speaker’s output and have boosted the sampling rate for digital audio on my desktop system to the max. Result: much cleaner, more vibrant and listenable sound in my office. Good stuff. Check it out!

Author: Ed Tittel

Ed Tittel is a 30-plus-year computer industry veteran. He’s a Princeton and multiple University of Texas graduate who’s worked in IT since 1981 when he started his first programming job. Over the past three decades he’s also worked as a manager, technical evangelist, consultant, trainer, and an expert witness. See his professional bio for all the details.

50 Responses “Putting Realtek Audio Console to Work”

  1. CountMike
    August 31, 2018 at 13:24

    Hi Ed, this works fine. The APP has replaced regular Realtek HD Audio Panel but has more options and mostly works fine. One problem still lingers, adjusting sound thru Line In inputs. It just doesn’t produce enough changes.

    • September 1, 2018 at 16:13

      Thanks for your comment, Mike. Glad things worked well for you, presumably on the first try since you didn’t report any shenanigans or necessary repairs. I’ve yet to install it on two more machines here at the house that have Realtek sound chips. I’ll post additional comments here if I run into anything else unusual or interesting along the way. And thanks for reminding me about a bit of “home IT” I need to complete this weekend.
      Best wishes,

  2. rick
    October 20, 2018 at 23:11

    Thanks for the info, I followed your directions and i was able to get Real Tek Console to run (had not seen it for awhile). My real reason for visiting your site was an issue i have been having with the last 2 major WIN 10 upgrades. in both instances, my speakers will no longer produce any sounds – just the heaphones. I have replaced the RealTek drivers (thats how I found this site) The speakers (Bose desktop) work because the Real Tek console can wake them up and send test sounds but i cannot get any sounds from apps such as iTunes or YouTube. I know Microsquish said there was a bug in the last release (Oct) with audio drivers and sent out a fix – KB4468550 which i applied but did not solve the problem.

    Do you have any ideas about what might be going on?

    Thanks again for your help

  3. October 21, 2018 at 16:15

    There’s been a lot of discussion on TenForums and elsewhere recently about audio issues with 1809. I’ve read about other cases where users could listen via headphones but not through loudspeakers. Alas, there doesn’t seem to be a general or workable solution for this issue in the cases reported. I suspect you’re in the same boat. On my system, I sometimes have the same issue. What works for me when that happens is to disconnect the audio amplifier from the light-green input jack into the sound circuitry on my motherboard. For some reason, enabling the headphones seems to kill the speaker connection. But when I disconnect and then reconnect by unplugging the jack, waiting a few seconds, then plugging it back in, things return to working order. Go figure! I can’t say this will work for you, but you might want to give it a try.

  4. November 20, 2018 at 15:40

    Hello, Ed.

    I just recently got a laptop and the Realtek Audio Console works. However I’ve been noticing that once I use headset then plug it out, the sound from my laptop disappears entirely. I’ve tried adjusting the volume and all yet the only solution is plugging my headset in to get the sound. Is there any way I can fix this?

    Thank you in advance

    Best regards

    • November 21, 2018 at 16:17

      Sorry, Aldy: this is a new one on me. It sounds like the driver is failing when the headset jack gets unplugged. You might try disabling the audio device in Device Manager (devmgmt.msc), then re-enabling it. That might work. If that doesn’t help, try rebooting the PC. If that restores the audio to the speakers, there’s definitely a problem with the driver. In that case, you might want to revert back to the older, Realtek HD Audio driver for your laptop instead, if it was working properly. Sorry for your troubles, in any case!

  5. Kenny
    December 13, 2018 at 03:27

    Hi Ed – Good info. My issue was and still could be with the 1809 update yesterday and that messed up my Realtek driver. All else is just fine. Current drivers work but it doesn’t seem to be the Realtek HD drivers. My device manager just lists: Realtek Audio thats it. How do I tell if its in fact High Definition drivers? And now after update the Enhancement tab is gone (lots of threads on this) ya know this is under sounds/properties. Only fix I found was to install the High Definition audio drivers but I want it back the way I had it lol. The Enhancement tab allowed for speaker fill, room correction etc.

    I’m on a Dell Aurora R7 nice rig and Realtak driver version .8443 (one ver. back from the newest) because I was getting the RPC can’t connect with latest version or that was just something screwy going on with newly installed 1809

    So under Realtek Audio Console. I can set speaker fill and room environment and all works great for my 5.1 setup. Should I leave it or actually install the Realtek HD audio driver I just downloaded from Realtek.com latest version I believe for W10 64bit

    0009-64bit_Win7_Win8_Win81_Win10_R282 and then see if the enhancement tab is back and see if Realtek Audio Console will let me configure the way I have it now.


  6. December 13, 2018 at 16:11

    If Device Manager shows an entry named “Realtek(R) Audio” under Sound, video and game controllers, then you’ve got the UAD driver installed. I don’t think you need to change anything, especially if your sound is working OK. As the old saying goes “If it ain’t broke, don’t fix it.” You may, however, find this Reddit note on further upgrades to the UAD drivers and their software components interesting: https://www.reddit.com/r/Windows10/comments/8of6aw/realtek_driversoftware_found_in_windows_store/e044k6z/.

  7. Kenny
    December 14, 2018 at 01:10

    Ok cool interesting read. Where does the UAD driver come from? If I install the latest Realtek drivers from Dell it actually installs them so I can under Programs and Features I can remove them if need be. I think just for my own sanity b/c i’m a creature of habit and even with the sound working with my 5.1 I never used the Audio Console before so i’ll install those drivers I mentioned above but i’ll create a restore point first. Keep ya posted. 🙂

    PS Under startup I keep that nice and clean but I do see an listing for Realtek HD Universal Service.. hmmm maybe thats the UAD not sure

  8. Kenny
    December 14, 2018 at 16:09

    I’ve read a little more on this UAD (Universal Audio Driver) and this is exactly what my device manger looks like (2nd post on this page) seems like happy users what i’m trying to figure out is the UAD with me using the Realtek Audio Console new? like the latest for Windows 10 or is this something thats been used years ago and the 1809 update put me back in terms of Realtek software? I didn’t install the HD driver last night b/c I wanted to search and get more info.


  9. Kenny
    December 17, 2018 at 20:22

    Hi – Well I installed the latest drivers .8366 from the MS catalog pointed them to the Realtek folder I created and tried new version from Dell that just came out a couple days ago and both prompt I have the latest driver installed. So Realtek Audio Control works great still I have my ‘Room’ environment set and speaker fill/5.1 Sounds great I just wonder if when gaming it will be true surround sounds like EAX days with SoundBlasters. I assume if the game was coded that way it might.

    But Windows 10/1809 definitely changed things up in terms of Realtek i’ve seen many threads and saw your post here. To answer my other question the Realtek app audio console is new – earlier this year I saw you mention it and some others.

    I’ll roll with it for now. I might have even got lucky compared to some other users that updated.

    Merry Christmas!


  10. Jachen J
    December 18, 2018 at 15:59

    Hi, Ed.

    I’ve not noticed that I got the Realtek Audio Console UWP installed in my PC until yesterday because I have always been using a external usb sound adapter. So yesterday when i used a speaker instead i found that the Realtek Audio Console UWP not working and said “cannot connect to the RPC services”. I have read your post and intalled all the latest drivers. Now the device manager shows an entry named “Realtek(R) Audio” and another named”High definition Audio Device”. But the problem still exists.

    Do you have any idea how to fix the problem?

    Best regards.

  11. December 21, 2018 at 21:35

    Dear Jachen:
    Please check this thread at the ASUS ROG forums: https://rog.asus.com/forum/showthread.php?105341-DRIVERS-Realtek-HD-Audio-(UAD)/page12#post743530. It seems to explain a potential fix. I haven’t encountered your problem, so I need to lean on the experiences of others. Hope this helps, and thanks for posting,

  12. Alan
    February 6, 2019 at 02:48

    G’day, I too have been having nothing but trouble trying to get the Realtek drivers to work with a clean install of Win10 v1809 on a Gigabyte Aourus Gaming 3.

    Weirdly the original Gigabyte audio software, v8346, worked perfectly fine from when I first set them up, except it would not auto detect the front panel if I connected speakers, with headphones it was fine. To get speakers to work in the front panel I had to Enable “Disable front panel jack detection”, which was rather counter-intuitive.

    I tried the later drivers, v8586 to see if that would fix the problem. What it did was remove the Realtek control console which ran from the taskbar to using the Windows Realtek Audio Control. That worked fine too, except for the same problem with the front panel as above. Interestingly both drivers showed in Device Manager as “Realtek High Definition Audio”.

    But then for no reason I can find, I could no longer run the Realtek Audio Control, I had the same problem as described in your article. The control console was trying to load, but I ended up with the RPC error.

    That’s when I found your article and downloaded the UAD drivers and then attempted to reinstall the Realtek Audio Control through Windows Apps. The drivers were showing as “Realtek(R) Audio” in Device Manager. I installed the Realtek Audio Control successfully, but when I tried to run it I had the same proble yet again, failing to load, then crashing with the RPC error.

    After what seemed like an eternity of uninstalling, reinstalling, reboot after reboot, I ended up wasting 2 hours on this (time I needed for time critical work) without any success of getting this software to work. I just don’t understand it, the original Gigabyte drivers and software were working perfectly fine (except for that little glitch) and then it wasn’t. I’ve been trying to revert to the original Gigabyte siftware too, but now I can’t get that to work either. The last thing I need to do is do a complete new reinstall of Windows again, it’s already taken me a week to get the PC back up and running, and I’ve only got a portion of the software installed that I need to use :/

    I’ve contacted Gigabyte support to see if they have an answer. In the meantime all I can do is try and reinstall the Gigabyte drivers and software again and go back to a previous restore point to when they were working and see if that has any effect.

  13. Alan
    February 6, 2019 at 03:01

    Just to add to my previous message, if you look at the ratings for the Windows Realtek Audio Control, you’ll see that as of today, the 6th Feb 2019, it has a rating of 1.7 out of 5, 67% have given it 1 star, if I could give it a negative I would. The best rating it has is 3 stars at 33%. It doesn’t instill much confidence that I’ll ever get this Realtek software to work again.

  14. Alan
    February 6, 2019 at 05:02

    To follow up from my first comment, I went back to a previous restore point from when the Gigabyte drivers and the Realtek HD Audio Manager were working, and I reinstalled the drivers & software, version 8346, from Gigabyte. These do show up as “Realtek High Definition Audio”, but I don’t care, as long as I don’t have to resort to that silly Windows Realtek Audio Control… which doesn’t work anyway 😛

    It would seem that there was some software in the system that caused the Windows Realtek Audio Control to fail. I had installed a fair bit of software after that restore point, so now I have to reinstall it all again. But at least I have the sound settings back and working again. And I’m sure, whatever software buggered the Windows Realtek Audio Control, it won’t be a problem with the Realtek HD Audio Manager console. Touch wood 🙂

    • February 7, 2019 at 00:47

      Hi Alan.

      Ed is extremely busy at the moment. He asked me to tell you that he will see your comments and reply this weekend.

  15. February 8, 2019 at 14:20

    Thanks for covering for me, Kari. I got a few free minutes early this to respond to Alan. Alas, I can’t tell from your mobo description which chipset it uses. All I can say is that some of the mid-range and higher-end chipsets (H, X and Z models) have issues with the Realtek UAD (Audio Control) software and drivers. I’m sorry for your troubles, therefore, and glad you found relief by switching back to the old HD Audio alternative. It is Windows-World after all, and things that work for some rigs don’t work for others. And while I’ve had good results with the UAD stuff, clearly others have had bad ones. So thanks again for sharing your experiences in such detail: I’m sure this will prove helpful to others who find themselves in trouble, but who can’t figure out why, or how to get out of it.
    Best wishes, and thanks for reading our stuff!

  16. David
    February 8, 2019 at 23:13

    Is There a Realtek UAD Driver With Speaker Fill Option , As I Have 5.1 Speakers , I Am Using A Realtek W8.1 Driver In W10 Because Of The Speaker Fill Option In W10

  17. Alan
    February 13, 2019 at 13:53

    G’day Ed, thank you for your response, and thanks Kari for the update 🙂 I hope someone who has been experiencing the same difficulties will garner something useful from my ramblings 🙂

    I omitted to mention the chipset of the motherboard, which is the H370 chipset. I’ve been involved in computers for over 20 years, and have used Gigabyte extensively in the recent past, but this motherboard, the Aourus Gaming 3, has proven quite troublesome to setup, initially the original BIOS (F1) was quite dodgy, flashing to a later BIOS was absolutely essential, and no doubt some issues were helped to some degree by Windows 10.

    Fortunately, after a number of hair pulling hiccups, it all seems to be running happily now. We live and learn.

    And thanks for your article. Although the info re the UAD drivers didn’t work for me, it shed some light on such issues, and certainly led the way to me finding a working solution, and possibly much sooner than otherwise might have been 🙂


  18. February 13, 2019 at 18:19

    You’re welcome, Alan. Glad you got things sorted, even if the UAD stuff wasn’t for you. As for David: I am unaware of any Realtek Console or UAD drivers that support speaker fill. Sorry about that. –Ed–

  19. David
    February 14, 2019 at 20:11

    Ed Thanks For The Reply , Audio Weakest Link In W10 ,

  20. Vladimir
    February 18, 2019 at 19:13

    Thank you so much for this article, i had issues with this since i got my laptop (4 months). I even sent it to service, thinking this was a hardware problem. Thank you! 🙂

  21. February 18, 2019 at 21:01

    Glad you found it helpful, Vladimir. Thanks for leaving a comment here, too.

  22. April 13, 2019 at 06:45

    Hello! I have Realtek (R) Audio in my device manager but I’m still having the “Can not connect to RPC service” error. I have tried uninstalling and reinstalling the drivers. But it did nothing.

    Any ideas?

  23. Eugenio
    April 15, 2019 at 13:03

    >>I have Realtek (R) Audio in my device manager but I’m still having the “Can not connect to RPC service” error. I have tried uninstalling and reinstalling the drivers. But it did nothing.

    The same issue. MB MSI Z390 Carbon.

  24. Carl Capone
    June 29, 2019 at 20:33

    Weird that I don’t have any equalizer and other stuff.

  25. Samuel Nicholas
    July 4, 2019 at 18:29

    Hi Ed,

    Does the Realtek Audio Console enable virtual surround sound on my headset (it’s a budget one from EasySMX but good enough for me)? The reason I ask is that since I bought a new desktop PC yesterday, whenever I plug in my headset, the system seems to think that it’s a pair of speakers, so it plays in stereo mode which really ruins the sound experience. There is perfectly fine virtual surround sound when I use it with my laptop, which makes me think there is a problem with the Realtek audio drivers. But having uninstalled and reintalled them, as well as checking for updates, the problem is still there. Therefore I’m wondering if installing these less common drivers and using Realtek Audio Console would solve the issue?

    Thanks for reading and hope you can help,


  26. Falloutboy
    August 3, 2019 at 15:50

    I have a ROG Zenith Extreme Alpha and when I try to run Realtek Audio Console it simply says “Realtek Audio Console doesn’t support for this machine” in place of it I have Sonic Suite 3 and Sonic Radar which is fine but one thing I’m still scratching my head over is how do I now separate the front and rear audio jacks? this is something that used to be an option in Sonic Suite III that I can’t find anymore.

  27. August 8, 2019 at 02:30

    Thanks to the previous commenter –Falloutboy — we now have a link for the ASUS ROG SS3 DTS Audio stuff *AND* an excellent step-by-step “how to uninstall HD Audio and replace it with UAD drivers and console in Win10” set of instructions. Great stuff! Please check it out at https://rog.asus.com/forum/showthread.php?105341-DRIVERS-Realtek-HD-Audio-(UAD).

  28. Mike
    August 22, 2019 at 07:18

    I tried may online solutions but none seems to work for me. I am just an average PC user. Then I tried the Advance System Repair Pro. Bought it as it comes with 60 days guarantee. Run all the tasks and update. Wow… my sound is finally back !

  29. Josh
    September 6, 2019 at 20:41

    is there a way to fix the cannot connect to rpc thing?

  30. October 17, 2019 at 01:23

    Has anyone figured out where the “Make front and rear output devices playback two different audio streams simultaneously” option went (see https://appuals.com/fix-realtek-hd-audio-manager-headphones-and-speakers-show-up-as-same-device/ )? I’ve been trying to get my new Intel NUC behave the same way as my old Win 8.1 upgraded to Win 10 PC with no luck. I was able to toggle sound output from speakers to headphones using EarTrumpet on that PC.

  31. November 9, 2019 at 16:43

    Dear Josh: I went through the loss of console access (which shows up as the “cannot connect to RPC” error recently, and used the fix that user erpster4 documented in this TenForums Realtek UAD thread: https://www.tenforums.com/sound-audio/121801-realtek-audio-console-requires-realtek-hd-uad-driver-post1643052.html#post1643052. If it works for me, it should work for you. The GitHub drivers at https://github.com/pal1000/Realtek-UAD-generic/releases now seem to be a safer/better bet than the Station Drivers stuff.

    PS: the key is to complete uninstall your current Realtek drivers before installing the UAD ones, using the installer software. Yes, I know that means 4 REBOOTS, but sometimes you must pay for your pleasure!

  32. Loiter
    November 14, 2019 at 19:33

    Hello Ed,

    I’ve set a new Windows 10 PC and although Realtek Audio Console works fine, I’ve noticed that the Equalizer in the app does absolutely nothing. I can control volume and balance from the app, but neither EQ or Environment do anything. I’m almost positive that they did work when first installed, I had even set them to “Living Room” for example. Even if manually adjusting the sliders, I still don’t get any changes. Any possible reason for this?

    The Audio Driver version is and was downloaded from the Asus website for my motherboard.

  33. Geri
    December 17, 2019 at 17:44

    thank you!

  34. getmlh
    March 27, 2020 at 11:20

    Thanks for this article I stumbled upon while looking for how to get the Realtek audio console app,
    I have a question please, is it possible to have a DTS sound under Windows without adding a sound card, I have a Logitech z906 5.1 kit.
    thank you

  35. Sakura
    April 25, 2020 at 06:02

    THANK YOU! it finally worked! You’re a life saver!

  36. rjd
    May 18, 2020 at 21:08

    Thank you for helping sir.

  37. Robert R.
    May 20, 2020 at 07:07

    I have a MSI Z270 Xpower Titanium, I followed instructions and got the driver installed, but it’s unable to play a test tone. Additionally MSI’s realtek implementation somehow does not feature a graphic equalizer. Even if you install it from the windows store, you’re left with a MSI badged realtek audio console. It’s a shame how terrible sound is implemented by Windows.

  38. Mark
    August 27, 2020 at 19:05

    Excellent!!!!! Exactly what I needed to get my driver running smoothly again WITH Realtek Audio Console, which I needed for enabling Multiple audio streams simultaneously.

  39. September 1, 2020 at 16:58

    For many users, the Realtek UAD drivers don’t cut it. It is not rich in features, and so far I’m not aware of add-ins, plug-ins, or other enhancements to add EQ and other advanced capabilities. For users in search of a higher end audio experience something like the ASUS Xonar DX probably makes the most sense — and it includes its own driver, and a pretty complete EQ and special audio effects software suite, with support up to 5.1 and 7.1 speaker rigs.

    Asus Xonar DX: https://www.asus.com/us/Sound-Cards/Xonar_DX/

  40. Manpreet Singh
    October 17, 2020 at 04:54

    Hi im using a predator triton 300 and my audio console dosent have the equalizer and the environment effects is there any way to fix this?

    • October 19, 2020 at 19:32

      Unless you can find a special-purpose or hacked version of the HD Audio driver, the answer is probably no. My advice is to dig around the Acer Predator forums and see what kinds of DTS:X drivers are available, and whether or not they support the advanced features you seek. Because I’ve never worked with one of those laptops, I don’t have any experience, knowledge or wisdom upon which to draw to help you out. Sorry about that! –Ed–

  41. Rasmus Mingert Wirje
    October 23, 2020 at 15:52

    Dear Ed,
    I belovedly ask for the UAD version of Realtek Audio Control App that you display in the picture of your blog post.
    What I seek is the Precision Tuning feature. It would be really neat to try it out. Thank you for helpin others.

  42. October 26, 2020 at 14:22

    It used to be readily available in the Microsoft Store, but doesn’t come up under any search string I enter. I found a link to a version at the Dell website though: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=x39mr. Try this.

  43. November 10, 2020 at 06:43

    i installed the app but it is showing that can’t connect to rpc .how to solve it .please answer soon

  44. r.wirje@gmail.com
    November 17, 2020 at 09:53

    Here you are, fine Sir.

  45. Rasmus
    November 17, 2020 at 10:07

    And btw, did you check or do you know which version of Realtek Audio Console/Control that has pitch shift? 🙂

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