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Putting Realtek Audio Console to Work – Win10.Guru
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Putting Realtek Audio Console to Work


For months now, I’d been reading about a new Windows Store app called the Realtek Audio Console. The earliest mention I can find online is in April, 2018, when it shows up in Dell’s Driver pages as an exe file. I’ve seen some discussion of this on TenForums on and off for months, and read about a beta version in May. But only recently has one been able to visit the Microsoft Store and get a response when searching for this item. When I found myself able to grab it earlier this week, I glommed onto it. Just now, I had trouble getting to it in the Store but was able to use the afore-linked Dell download to get to the page.

Putting Realtek Audio Console to Work.Storehome

Finding this UWP program can be tricky, but here’s proof positive that it’s there for the downloading. It’s also free.

A Few Hurdles Before Putting Realtek Audio Console to Work

Once I found the UWP app and got it to my PC, I wasn’t immediately able to get it to install. And once I got it installed, I couldn’t get it working right away, either. There are some complications that must be resolved beforehand.

Problem 1: Realtek Audio Console Won’t Install

Turns out there are two kinds of Realtek audio drivers. First and most common there are Realtek HD Audio Drivers, which can show up as generic “High Definition Audio Device” or as “Realtek High Definition Audio” in Device Manager. Unless you see “Realtek(R) Audio” in Device Manager, in fact, you’ve most likely got the HD Audio Drivers installed. They don’t work with the Realtek Audio Console, so they must be uninstalled and a good set of compatible drivers installed in their place. These compatible drivers are called UAD, short for Universal Audio Drivers, and they’re the second, less common kind of Realtek audio drivers. Fortunately, the Realtek installer removes the old drivers before it installs the new ones — WARNING! Requires two reboots to complete — so I provide a link to a known, good working set at the excellent French driver repository Station-Drivers.com.

Solution 1: Install the Realtek HD Audio UAD Drivers

Follow the preceding link, and click the Download button on that page to download the drivers. Run the installer and wait through the lengthy process as it removes the old drivers, reboots, installs the new drivers, and reboots again. Normally, I don’t bother with this time-wasting procedure but this time we need to flush all evidence of the old drivers before installing the new ones. Why not let the installer do what it was built to do, for once? It works! You will have to navigate into the directory where you unpack the driver files and run Setup.exe, though.

Problem 2: Realtek Audio Console Says “RPC can’t connect”

On one of my PCs after I was able to install the Realtek Audio Console, when I tried to launch it the program never ran. Instead I got the spinning balls and a message that read “RPC can’t connect.” Further research indicated that the program wasn’t able to communicate with certain key system services using Remote Procedure Call (RPC) technology. But the Console can’t work without the proper (UAD) drivers in place, it seems, so that problem should take care of itself once the right drivers are in place.

Solution 2: Takes Care of Itself

After another reboot following the successful install of the UAD drivers, however, I got a post-bootup pop-up from the Notification Center saying “Realtek Audio Console installed.” And then, of course, the Realtek Audio Console (RAC) launched properly from the Start menu (type “real” into the Cortana search box and it should come right up).

Putting Realtek Audio Console to Work.console

I’ve not yet mastered all the ins and outs that this console offers, but it has already audibly boosted my audio quality.

I’m a bit of a device enthusiast, especially for audio stuff. It may go back to my first job after college when I worked in a US Government recording studio, transcribing captured German audio recordings from antique media (rubber records, anyone?) onto tape. I’m always glad to get more tools to help me work with sound on my PC, and this one seems like a pretty good one. It’s certainly more capable than the audio controls that the High Definition Audio drivers of all flavors support. I’ve done some sound shaping on my speaker’s output and have boosted the sampling rate for digital audio on my desktop system to the max. Result: much cleaner, more vibrant and listenable sound in my office. Good stuff. Check it out!

Author: Ed Tittel

Ed Tittel is a 30-plus-year computer industry veteran. He’s a Princeton and multiple University of Texas graduate who’s worked in IT since 1981 when he started his first programming job. Over the past three decades he’s also worked as a manager, technical evangelist, consultant, trainer, and an expert witness. See his professional bio for all the details.

13 Responses “Putting Realtek Audio Console to Work”

  1. CountMike
    August 31, 2018 at 13:24

    Hi Ed, this works fine. The APP has replaced regular Realtek HD Audio Panel but has more options and mostly works fine. One problem still lingers, adjusting sound thru Line In inputs. It just doesn’t produce enough changes.

    • September 1, 2018 at 16:13

      Thanks for your comment, Mike. Glad things worked well for you, presumably on the first try since you didn’t report any shenanigans or necessary repairs. I’ve yet to install it on two more machines here at the house that have Realtek sound chips. I’ll post additional comments here if I run into anything else unusual or interesting along the way. And thanks for reminding me about a bit of “home IT” I need to complete this weekend.
      Best wishes,
      –Ed–

  2. rick
    October 20, 2018 at 23:11

    Ed
    Thanks for the info, I followed your directions and i was able to get Real Tek Console to run (had not seen it for awhile). My real reason for visiting your site was an issue i have been having with the last 2 major WIN 10 upgrades. in both instances, my speakers will no longer produce any sounds – just the heaphones. I have replaced the RealTek drivers (thats how I found this site) The speakers (Bose desktop) work because the Real Tek console can wake them up and send test sounds but i cannot get any sounds from apps such as iTunes or YouTube. I know Microsquish said there was a bug in the last release (Oct) with audio drivers and sent out a fix – KB4468550 which i applied but did not solve the problem.

    Do you have any ideas about what might be going on?

    Thanks again for your help

  3. October 21, 2018 at 16:15

    There’s been a lot of discussion on TenForums and elsewhere recently about audio issues with 1809. I’ve read about other cases where users could listen via headphones but not through loudspeakers. Alas, there doesn’t seem to be a general or workable solution for this issue in the cases reported. I suspect you’re in the same boat. On my system, I sometimes have the same issue. What works for me when that happens is to disconnect the audio amplifier from the light-green input jack into the sound circuitry on my motherboard. For some reason, enabling the headphones seems to kill the speaker connection. But when I disconnect and then reconnect by unplugging the jack, waiting a few seconds, then plugging it back in, things return to working order. Go figure! I can’t say this will work for you, but you might want to give it a try.
    HTH,
    –Ed–

  4. November 20, 2018 at 15:40

    Hello, Ed.

    I just recently got a laptop and the Realtek Audio Console works. However I’ve been noticing that once I use headset then plug it out, the sound from my laptop disappears entirely. I’ve tried adjusting the volume and all yet the only solution is plugging my headset in to get the sound. Is there any way I can fix this?

    Thank you in advance

    Best regards

    • November 21, 2018 at 16:17

      Sorry, Aldy: this is a new one on me. It sounds like the driver is failing when the headset jack gets unplugged. You might try disabling the audio device in Device Manager (devmgmt.msc), then re-enabling it. That might work. If that doesn’t help, try rebooting the PC. If that restores the audio to the speakers, there’s definitely a problem with the driver. In that case, you might want to revert back to the older, Realtek HD Audio driver for your laptop instead, if it was working properly. Sorry for your troubles, in any case!
      HTH,
      –Ed–

  5. Kenny
    December 13, 2018 at 03:27

    Hi Ed – Good info. My issue was and still could be with the 1809 update yesterday and that messed up my Realtek driver. All else is just fine. Current drivers work but it doesn’t seem to be the Realtek HD drivers. My device manager just lists: Realtek Audio thats it. How do I tell if its in fact High Definition drivers? And now after update the Enhancement tab is gone (lots of threads on this) ya know this is under sounds/properties. Only fix I found was to install the High Definition audio drivers but I want it back the way I had it lol. The Enhancement tab allowed for speaker fill, room correction etc.

    I’m on a Dell Aurora R7 nice rig and Realtak driver version .8443 (one ver. back from the newest) because I was getting the RPC can’t connect with latest version or that was just something screwy going on with newly installed 1809

    So under Realtek Audio Console. I can set speaker fill and room environment and all works great for my 5.1 setup. Should I leave it or actually install the Realtek HD audio driver I just downloaded from Realtek.com latest version I believe for W10 64bit

    0009-64bit_Win7_Win8_Win81_Win10_R282 and then see if the enhancement tab is back and see if Realtek Audio Console will let me configure the way I have it now.

    Thoughts?

  6. December 13, 2018 at 16:11

    If Device Manager shows an entry named “Realtek(R) Audio” under Sound, video and game controllers, then you’ve got the UAD driver installed. I don’t think you need to change anything, especially if your sound is working OK. As the old saying goes “If it ain’t broke, don’t fix it.” You may, however, find this Reddit note on further upgrades to the UAD drivers and their software components interesting: https://www.reddit.com/r/Windows10/comments/8of6aw/realtek_driversoftware_found_in_windows_store/e044k6z/.
    HTH,
    –Ed–

  7. Kenny
    December 14, 2018 at 01:10

    Ok cool interesting read. Where does the UAD driver come from? If I install the latest Realtek drivers from Dell it actually installs them so I can under Programs and Features I can remove them if need be. I think just for my own sanity b/c i’m a creature of habit and even with the sound working with my 5.1 I never used the Audio Console before so i’ll install those drivers I mentioned above but i’ll create a restore point first. Keep ya posted. 🙂

    PS Under startup I keep that nice and clean but I do see an listing for Realtek HD Universal Service.. hmmm maybe thats the UAD not sure

  8. Kenny
    December 14, 2018 at 16:09

    I’ve read a little more on this UAD (Universal Audio Driver) and this is exactly what my device manger looks like (2nd post on this page) seems like happy users what i’m trying to figure out is the UAD with me using the Realtek Audio Console new? like the latest for Windows 10 or is this something thats been used years ago and the 1809 update put me back in terms of Realtek software? I didn’t install the HD driver last night b/c I wanted to search and get more info.

    https://forums.laptopvideo2go.com/topic/24364-latest-realtek-audio-codecs/?page=21

  9. Kenny
    December 17, 2018 at 20:22

    Hi – Well I installed the latest drivers .8366 from the MS catalog pointed them to the Realtek folder I created and tried new version from Dell that just came out a couple days ago and both prompt I have the latest driver installed. So Realtek Audio Control works great still I have my ‘Room’ environment set and speaker fill/5.1 Sounds great I just wonder if when gaming it will be true surround sounds like EAX days with SoundBlasters. I assume if the game was coded that way it might.

    But Windows 10/1809 definitely changed things up in terms of Realtek i’ve seen many threads and saw your post here. To answer my other question the Realtek app audio console is new – earlier this year I saw you mention it and some others.

    I’ll roll with it for now. I might have even got lucky compared to some other users that updated.

    Merry Christmas!

    https://www.tenforums.com/drivers-hardware/121801-realtek-audio-console-requires-realtek-hd-uad-driver.html

  10. Jachen J
    December 18, 2018 at 15:59

    Hi, Ed.

    I’ve not noticed that I got the Realtek Audio Console UWP installed in my PC until yesterday because I have always been using a external usb sound adapter. So yesterday when i used a speaker instead i found that the Realtek Audio Console UWP not working and said “cannot connect to the RPC services”. I have read your post and intalled all the latest drivers. Now the device manager shows an entry named “Realtek(R) Audio” and another named”High definition Audio Device”. But the problem still exists.

    Do you have any idea how to fix the problem?

    Best regards.

  11. December 21, 2018 at 21:35

    Dear Jachen:
    Please check this thread at the ASUS ROG forums: https://rog.asus.com/forum/showthread.php?105341-DRIVERS-Realtek-HD-Audio-(UAD)/page12#post743530. It seems to explain a potential fix. I haven’t encountered your problem, so I need to lean on the experiences of others. Hope this helps, and thanks for posting,
    –Ed–

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