Last November, you could have knocked me over with a feather. That’s when Kari wrote an Admin Toolkit story entitled Microsoft Support and Recovery Assistant (SaRA). Of course, this *IS* a Microsoft tool, not a third-party program. But it is a worthwhile piece of work. Now, it has saved my bacon yet again. This time, I found myself unable to access the Win10.Guru Exchange server inside Outlook (in the context of an Office 365 for Enterprise subcription). I wasn’t able to access Account Settings as usual, either, to retarget the server, provide account and login information, and so forth and so on. My only visual cue that something was amiss came in the status bar at the lower right corner of the Outlook window (see following screenshot).
Try as I might, I couldn’t access the Exhange server through Outlook. That means: no sending or receiving email. Unacceptable!
None of the Usual Strategies Pan Out
OK then, so I initiated repairs for Office in the usual way. That means accessing Programs and Features, MS Office, right-clicking, selecting Change and electing either Quick Repair or Online Repair (where the latter is basically a reinstall for all Office components). I tried both, and neither one worked.
What Next? SaRA to the Rescue!
Then I remembered Kari’s article and its specific coverage of Outlook. This has helped me out of issues before, so I decided to try it this time. To make a long story short, it tried various basic repairs (much like the preceding items). No surprise: they didn’t work. Then, it recommended that I create a new Outlook profile for my Win10.Guru account. I did that, and presto! Things started working again. The whole process took about 20 minutes, but it was worth doing because it put me back in business. SaRA is a great tool, and indeed should be in any Windows 10 Admin’s toolkit. If you don’t already have a copy at your disposal, do yourself a favor and grab one from the Microsoft Download Center today. If you do already have one, you’ll notice that it will ask you to download and install the latest version, which dates back only a few weeks (released on April 20, 2020).
Author: Ed Tittel
Ed Tittel is a 30-plus-year computer industry veteran. He’s a Princeton and multiple University of Texas graduate who’s worked in IT since 1981 when he started his first programming job. Over the past three decades he’s also worked as a manager, technical evangelist, consultant, trainer, and an expert witness. See his professional bio for all the details.