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Tracking Open Win10 Issues Into Resolution


With the introduction of Windows 10 1903 (aka May 2019 Update), Microsoft also introduced an informative and valuable list of Known Issues. This list is constantly maintained, in tandem with a companion Resolved Issues list. As of July 11, there’s been some interesting movement from the Known Issues list to the Resolved Issues list. As shown in the lead-in image for this story, it shows that some widely-publicized issues have now been resolved. Consequently, they’re off the Known Issues list and at the top of the Resolved Issues list. Perhaps more importantly, their removal from the known issues list also means that the 1903/May 2019 Update is now offered to a larger, broader audience through Windows Update.
Tracking Open Win10 Issues Into Resolution.example

Resolved issues appear on both lists for 30 days following resolution, then only on the Resolved Issues list thereafter.
[Click image for full-sized view.]

What’s Important in the Resolved Issues List?

Looking at the preceding image, a couple of vexing items appear. Audiophiles will no doubt rejoice to learn that Dolby Atmos headphones and home theater issues are now fixed. Those affected by the upgrade failure error when an external USB device or memory card (SD, microSD, and so forth) is attached to a PC should also find relief in the latest Cumulative Update (KB4501375). In general, though, this illustrates the process of getting Windows 10 issues resolved, and moving them from the Known Issues to the Resolved Issues list.

Other noteworthy items I observed on the Resolved Issues list include the following:

  • Event Viewer may close or you may receive an error when using Custom Views (resolved June 27, 2019)
  • Duplicate folders and documents showing in user profile directory (May 29, 2019)
  • AMD RAID driver incompatibility (June 6, 2019)

 

It’s interesting to observe the issue resolution process at work, and to see it addressing some significant items. I sincerely hope this represents a new status quo for Microsoft, and that they’ll continue this process going forward. Hopefully, that means that as new feature upgrades appear, this Known Issues/Resolved Issues reporting and tracking will follow suit. So far, it’s been both informative and helpful. I have to believe that Windows admins everywhere will find this information important as they pursue usual testing for upgrades and updates, and scheduling for same during their normal deployment and update maintenance efforts.

 

 

Author: Ed Tittel

Ed Tittel is a 30-plus-year computer industry veteran. He’s a Princeton and multiple University of Texas graduate who’s worked in IT since 1981 when he started his first programming job. Over the past three decades he’s also worked as a manager, technical evangelist, consultant, trainer, and an expert witness. See his professional bio for all the details.

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