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August 4, 2020

Outlook Connection Issue After July 28 Update


In the “It’s always something” department, I noticed some odd behavior from Outlook while working through email this morning. Despite a constant, speedy Internet connection at my disposal, I keep seeing the “CHECK YOUR CONNECTION” warning message shown in the lead-in graphic for this story. It all started after I upgraded my Office 365 installation to version 16.0.13001.20266 (32-bit) late yesterday afternoon.

On the other PCs running the same subscription that I’ve yet to upgrade, this message is absent. To me that strongly suggests something in the upgrade is responsible . . . goes off to check . . . and indeed upon advancing one of my Lenovo laptops to the latest update, the same behavior appears on that machine as well.

Fortunately, It’s a Warning (Not an Error)

Because Outlook continues to work properly and I’m still able to send and receive email, I’m not too bent out of shape about this phenomenon. I have used the built-in Feedback tool to report this problem, along with a screenshot showing the bogus warning message that also appears in the lead-in graphic here.

I find myself wondering if this might not be connected somehow with the threads I’ve been seeing lately on TenForums where 2004 users report that the Network notification widget reports “No Internet” on machines that have a working, active Internet connection. This seems like it’s all of a piece. Also, when I first logged in to my 2004 PC this morning, it too, reported “No Internet” for about 10-15 seconds after which the status changed to show a normal, working connection.

I hope this is what it looks like — namely, a hiccup involving status mis-reporting. If it is a harbinger of impending connectivity issues in the OS (or Office) instead, I’ll have to deal with that should things get weird. But I absolutely, completely depend on email (and Internet access) to live my professional life (and a large part of my personal life, too). Here’s hoping, then, that this hiccup remains a hiccup and things get no worse that mistaking the presence of a working Internet connection for its absence. We’ll just have to wait and see on that.

I’m definitely going to keep watching this, so stay tuned for further developments and discoveries.

Author: Ed Tittel

Ed Tittel is a 30-plus-year computer industry veteran. He’s a Princeton and multiple University of Texas graduate who’s worked in IT since 1981 when he started his first programming job. Over the past three decades he’s also worked as a manager, technical evangelist, consultant, trainer, and an expert witness. See his professional bio for all the details.

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