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Microsoft adds AI applications to Dynamics 365

Microsoft announced yesterday some new AI mixed reality business applications using HoloLens in Dynamics 365. “A new class of AI applications that will deliver out-of-the-box insights by unifying data and infusing it with advanced intelligence to guide decisions and empower organizations to take informed actions”, is what Alysa Taylor (Corporate VP, Business Applications & Industry) told the press in San Francisco.

Dynamics 365 Remote Assist and Dynamics 365 Layout will use HoloLens, showcased using oil giant Chevron as an illustration. Instead of flying an inspector from Houston to Singapore as was typical in days of yore, today Chevron can conduct immediate, real time inspections using HoloLens and Dynamics 365.

Here’s more from Ms. Taylor:

In addition, remote collaboration and assistance have helped the company (Chevron) operate more safely in a better work environment, serving as a connection point between firstline workers and remote experts, as well as cutting down on travel and eliminating risks associated with employee travel.

Other new and related AI applications include:

– Dynamics 365 AI for Sales: AI can help salespeople prioritize their time to focus on deals that matter most, provide answers to the most common questions regarding the performance of sales teams, offer a detailed analysis of the sales pipeline, and surface insights that enable smarter coaching of sales teams.
– Dynamics 365 AI for Customer Service: With Microsoft’s AI and natural language understanding, customer service data can surface automated insights that help guide employees to take action and can even leverage virtual agents to help lower support costs and enable delightful customer experiences, all without needing in-house AI experts and without writing any code.
– Dynamics 365 AI for Market Insights: Helps empower your marketing, social media and market research teams to make better decisions with market insights. Marketers can improve customer relationships with actionable web and social insights to engage in relevant conversations and respond faster to trends.

The announcement on the Microsoft Blog makes for an interesting read. By happy coincidence, only two days ago I wrote about Microsoft AI solutions that benefit end users. These just-announced new AI tools for business users and Dynamics 365 completely confirm what I asserted in that post: Microsoft AI is going strong and doing more. More than I even know about at that time, in fact. And I’m sure there’s still plenty more where all that came from.


Author: Kari Finn

A former Windows Insider MVP, Kari started in computing in the mid 80’s writing code for VAX / VMS systems. Since then, he’s worked in a variety of IT positions. He specializes in Windows image capture, customization, repair and deployment as well as Hyper-V virtualization. Kari is a proud Team Member at number #1 Windows site TenForums.com.

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