Hello Windows Insiders.
As you know, we have had some really serious issues with Windows 10, both with its reliability and delivery. The straw that broke the camel’s back was Windows 10 version 1809, which we had to pull back only a few days after its initial release. We didn’t think things through. Our decision to release 1809 without first offering it to the Release Preview Ring for final testing was a huge mistake. In the six weeks that followed, we made still more mistakes. As you can see in our support article, there are still quite a number of bugs in the version we finally re-released.
Talking about mistakes, as you can see for yourself, we cleaned out both the Insider team’s and its individual members’ social media accounts, removing all traces of version 1809 until it was re-released. We also decided that we did not need to explain nor apologize for these actions.
All this was wrong and will change, starting now.
First, we have realized it’s not correct that we do not communicate with you when things like this recent 1809 debacle happen. As Windows Insiders, you have a right to know what happens and why. The original cock-up, in addition to us skipping Release Preview, is what Zac Bowden posted last week at WindowsCentral.com:
I’m told that during the last two years, Microsoft has received a very, small number of reports in the Feedback Hub every month along the lines of “My files have been deleted after installing the latest build or update.” When Microsoft looked into these issues originally, it found that some users were being booted into a temporary account upon installing new builds. Those users were mistaking this temporary account as their own, and when accessing the documents folder they saw that all their files were gone. In reality, all their files were exactly where they left them in their account, and they were just not logged into their account to see them.
As a result, Microsoft at some point added a popup in the temporary account that explains to the user that they have been booted into a different profile and provides support for how to get out of that state. This is why Microsoft seemingly dismissed the reports from Insiders that actually had their files deleted after installing the October Update. Engineers assumed those reports were related to the temporary account issue, which had already been addressed.
This was entirely our mistake, and we apologize. It was also wrong to just leak this information and get it posted on a third party site so that we could deny it if necessary. In the future we will let you Insiders to know when we make mistakes like this. We can only earn your respect by being honest.
We will make some changes to the Feedback Hub. too. You might already have seen that you can now classify the severity of any bug you report:
Of course, we will improve upon that feature. At the moment, left as it stands, some Insiders may be tempted to exaggerate the nature of an issue to improve its odd of getting a fix sooner, rather than later (or never).
Another change will be to inform you when someone from our team has seen your feedback. At the moment, you get an automated short notice in Feedback Hub saying “We received this feedback“, but the problem is that it only means our system received it, not that a real person has seen it. In the future you will be getting an email from us as soon as a team member has read your feedback.
You Insiders are important to us. Until now, we have to admit that we have not tolerated any criticism. The fact is, we need it. In the future, we will not block or ignore you only because you do not like what we are doing. We welcome your opinion, we are looking forward to hear what you think, what could we do better. There will be less joking and fooling around, and, just to be clear, less hustling.
Thank you for being an Insider!
Author: Kari Finn
A former Windows Insider MVP, Kari started in computing in the mid 80’s writing code for VAX / VMS systems. Since then, he’s worked in a variety of IT positions. He specializes in Windows image capture, customization, repair and deployment as well as Hyper-V virtualization. Kari is a proud Team Member at number #1 Windows site TenForums.com.